Product Release Overview

What’s new in the latest release for DXM, DQM, and DG solutions

June 20, 2019

Product Release Overview

What's new in the June 2019 release for Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions   

Get a peek at what we’re talking about in our June Release Webinar - available on demand.

Community Launch

We have launched the Crownpeak Community to better serve you across all our product and services! Our customers are a huge part of what makes Crownpeak special, and the community is a brand-new forum for you to interact with us and your like-minded peers. Behind the scenes is a dedicated community team along with members of our customer success, product, support organizations, and more, all committed to helping you succeed with Crownpeak.

Go to the Community for:

  • Discussions

  • Training videos, product tips, information, and FAQs

  • Developer tools & resources

  • Release notes

  • Support case management

A note about support case management

As of June 1, 2019, all support cases should be submitted through the new Crownpeak Community.

To access or submit a support case

  • Go to the Community to Register or Sign In (if you're already registered)

  • Request access to the Case Portal with this form

Once your case access is confirmed:

  • Log in to the Community

  • Allow cursor to highlight over "Training and Support" in the top navigation of the page

  • Under "Case Management," select "My Case Portal" which should take you to your support page

We appreciate your support and hope you find this community helpful as you continue to maximize your relationship with Crownpeak. We look forward to your feedback!

community screenshot

Digital Experience Management (DXM) Release Highlights

UI Improvements

In addition to the launch of the Crownpeak Community, we have made a lot of small usability and performance improvements to DXM. For example, user create/edit screens now display validation when values are wrong, and check marks within "View" are persistent on reload. See the full list of improvements in the release notes.

What this means for you: These small changes may not individually impact your day-to-day workflow, but many of them were requested by customers like you. When added together, these changes go a long way toward making DXM the most user-friendly digital experience platform available.

Digital Quality Management (DQM) Release Highlights

UI Improvements

Along with the new DQM-specific section on the Crownpeak Community, we have also made a number of usability and performance improvements to DQM. We want to provide a consistent and intuitive experience and so, for example, the display of truncated items in our dropdown menus now includes a tooltip and the zero checkpoint issues message is now displayed in green. Small, but powerful. See the full list of improvements in the release notes.

What this means for you: While these changes may not individually impact your daily workflow, many of them were requested by your peers in other organizations. We believe these kinds of improvements help make DQM the most user-friendly digital quality tool on the market.

Digital Governance (DG) Release Highlights

Real-time Scanning for Universal Consent Platform (UCP)

Consent notices can now be updated daily using data collected in real-time from actual users. Real-time scanning is available to all current UCP customers at no extra cost. If interested, please contact your CSM to find out how you can take advantage of this new capability today.

What this means for you: Notices will now be updated on the day any data collection changes happen. Other consent solutions rely on weekly or monthly scans to populate notices, which leaves a potential compliance gap between when the technologies change and when the notice is updated. Since changes are often initiated by third-parties and are outside your control, real-time scanning is the only way to consistently stay compliant. In addition, this means you can see real user metrics on your page, instead of synthetic data generated by a crawler.

EvTools Browser Extension

We have released a new browser extension, which is available at no extra cost to all Crownpeak Digital Governance Customers. EvTools shows you what tags are firing on webpages you visit, while providing you latency and site speed information.

What this means for you: EvTools gives you a lot of the information you could already obtain from a page scan in Tag Auditor, but makes it more accessible while you are clicking through sites in your browser. It also gathers data associated with your specific browser session instead of using a clean scan. This should help you get quick insights while you navigate through your pages and ensure consent notices are working properly.

evidon screenshot

Consent Optimization

You can now configure notices to run for set time periods within the Universal Consent Platform. Changes can be logged and tracked, and at the end of the period you will receive an email with performance stats and the option to make the change permanent.

What this means for you: This functionality can be used in a couple of different ways. First, you can use consent optimization to set up automated tests of different notice configurations, which will help you discover how different settings affect consent rates so you can maximize them. Second you can use it to time when notices are shown so you can sync them up with your marketing campaigns.

evidon screenshot

Consent Optimization Tests



May 7, 2019

Product Release Overview

What’s new in the May 2019 release for DXM, DQM, and DG solutions 

Digital Experience Management (DXM) Release Highlights

DXM Tables

The Tables within the Reports section of the CMS has been completely redesigned Some of the new functionality includes:

  • Updated UI

  • Configurable columns

  • Type-ahead search

  • Date picker

  • Ability to access assets directly from reports

What this means for you: Tables are now faster and more responsive and are consistent across the platform, which will help you access the information you are looking for more quickly.  We have also added new options to help you drill down and get the specific information you need. 

DXM tables screenshot 

Image Editing within DXM

The image editing experience within DXM has been updated. The new technology combines photo manipulation capabilities, integration functions, and filter functions to create a more powerful experience for our users.

What this means for you: You can now edit images without leaving DXM. You no longer need to interrupt your workflow to do things like cropping, resizing, pixelating, tinting images.

image editing imgage

Experience Layer

We have added an experience layer to all of our products. More information can be found in the DQM section below.

Digital Quality Management (DQM) Release Highlights

Experience Layer

We have added an experience layer to all of our products, which allows us to add overlays and messages within the UI. 

What this means for you: We can now highlight new features, build guided walkthroughs, and suggest actions based on how you are using the product.  Our goal is to use this functionality to help you get the most out of our products. 

app cuesscreenshot

experience layer screenshot experience layer screenshot

Digital Governance Release Highlights

Adobe Launch Integration

We have added an experience layer to all of our products, which allows us to add overlays and messages within the UI.

What this means for you: We can now highlight new features, build guided walkthroughs, and suggest actions based on how you are using the product.  Our goal is to use this functionality to help you get the most out of our products. 

evidon screenshot

Consent Comparison

Side by side consent notice comparison has been added.  You can now compare based on date and country.

What this means for you:  This helps you understand how changes you make to your notices affect rates and gives you more of the information you need to optimize.

consent comparison screenshot

Consent Category/Vendor grouping

Consent notice configuration has been updated to allow category and vendor level grouping.

What this means for you:  This gives you more control over your notices and more customization options for the end-user experience. You can group vendors together to make the opt in/out process clearer and easier.

consent detail screenshotconsent detail screenshot







March 21, 2019

Product Release Overview

What’s new in the March 2019 release for DXM, DQM, and DG solutions

Digital Experience Management (DXM) Release Highlights

Performance Improvements (Webpack)

To increase performance across the DXM platform, we rewrote our entire front-end with Webpack as a module bundler. The benefits are two-fold, and:

  1. Modernize our tools – Webpack is more modern and better supported than Gulp. Since we use Angular CLI, we also see maximum performance improvements.
  2. Modernize our build process –The old build process for Gulp was extremely rudimentary and dated, and not optimized for a production application. Previously, we were serving each JS file individually and now we are able to bundle the code into several large JS bundles.

What this means for you: DXM is faster and feels more responsive, which will help you complete tasks more quickly and efficiently.

Performance Improvements by Page:

Login Page

Content Page

Dashboards Page

Settings Page

Reports Page

Average

Gulp First Contentful Paint

11.0s

10.5s

11.8s

10.9s

10.7s

N/A

Webpack First Contentful Paint

3.9s

4.2s

4.0s

4.1s

4.2s

N/A

First Contentful Paint Speed Increase

182% faster (7.1s)

150% faster (6.3s)

195% faster (7.8s)

165% faster (6.8s)

154% faster (6.5s)

189% faster (6.9s)

Gulp Time to Interactive

11.2s

15.9s

16.9s

16.8s

12.4s

N/A

Webpack Time to Interactive

7.0s

8.4s

7.1s

10.0s

7.0s

N/A

Time to Interactive Speed increase

60% faster (4.2s)

89% faster (7.5s)

138% faster (9.8s)

68% faster (6.8s)

77% faster (5.4s)

106% faster (6.74s)

FTP Mounts

The FTP Mount enables you to explore and download files directly from the FTP servers. They are configured in the Export SFTP section of the platform. The Mount is read-only, so it includes browsing and downloading. 

What this means for you: The Mount is a quality of life improvement focused on improving navigation within the DXM UI.

ftp mounts screenshot

Digital Quality Management (DQM) Release Highlights

Search Engine Optimization – Trend over time Website SEO page

Building on the release of our dedicated SEO page, we have now added trend tracking over time to the page.

What this means for you: This new function for web editors provides trending information that clearly visualizes performance over time, letting you see if it is moving in a positive or negative direction. It also shows if there is a spike in issues following a website update.

seo report screenshot

Search Engine Optimization – Trend over time Group SEO page

The same functionality has also been deployed across the Group SEO page.

What this means for you: This function helps managers and administrators get a global trend across all websites or a group of websites. You can easily spot issues and then drill down to see which websites may require additional support.

seo overview screenshot

Groups Leader Board – Performance upgrade

We have also recently released an update to the Groups Leader Board page. While the functionality of the page remains the same, we have moved to a later technology that improves page load speed significantly.

What this means for you: The Groups leader board page loads more quickly, helping you get insights faster.


Digital Governance Release Highlights

To increase the flexibility of our products we redesigned some key features and the end user experience for both opting out and consent. Also, to help customers better understand how their notices are performing, we have added consent reporting as an initial view into the Privacy UI.

Redesigned Consent Tool

This redesign gives more granular control to the end-user. You can now configure notices to group technologies at a category or vendor level. Technologies in the “essential technologies” category cannot be changed. We have also incorporated tabs to improve the consent experience that include links to the Privacy Policy, IAB Framework, Data Access Rights, and the “opt-out” tool. In support of this new display we have implementation instructions between our tool and Google Tag Manager available.

What this means for you: These changes are aimed at improving the consent experience for the end-user, but also give you more control over what that experience looks like.

consent tool overview

Consent Dashboard

To help you better understand consent rates, we released our consent dashboard. The consent dashboard gives an overview of your website’s consent rates over the last 7 and 30 days with the ability to drill down at a domain level.

What this means for you: You can now get a better idea of how your notices are performing and how users are interacting with them.

ucp dashboard screenshot

Vendor Report

You can now generate a vendor report to tell you what vendors are on your notices and what domains they are on.

What this means for you: This report allows you to quickly get an overview of what vendors are on your notices and where they are being displayed.

vendor report screenshot