Product Release Overview

What’s new in the latest release for DXM, DQM, and DG solutions

October 29, 2020

Product Release Overview

What’s new in the October 2020 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions

Watch Now - October 2020 Product Release:

Digital Experience Management (DXM) • Digital Quality Management (DQM) • Digital Governance (DG) 

Digital Experience Management (DXM) Release Highlights

We have overhauled drag and drop functionality to work with any component, all advanced components in your component library are eligible.  It even works with some integrations, like the Google Maps integration in the screenshot below.

drag and drop
Adding Google Maps to a page with drag and drop

Adding Google Maps to a page with drag and drop

What does it mean for you? DXM is now easier to use than ever for marketers and other nontechnical users. You can build more complex pages with drag and drop, and the high-fidelity preview lets you know exactly what the result will be.

Performance Improvements

We have rewritten our publishing engine from the ground up to take advantage of modern technologies and scale more efficiently. Customers publishing large numbers of assets will see the biggest improvements, 50% reductions in publishing time in some cases.

Similarly, our rendering engine has been completely rewritten. The most complex assets now load in half the time. 

Digital Quality Management (DQM) Release Highlights

We have added Auto-Fix capabilities for accessibility issues and a new accessibility interface to help users interact with your site better. We are also accepting members into our new Early Access program for a completely redesigned user experience.

Auto-fix for Accessibility Issues

Accessibility issues are easy to introduce, but they can ruin the user experience for users with disabilities. To help our customers develop an end-to-end website accessibility program, we have added auto-fix capabilities to DQM. Auto-Fix uses AI and machine learning to understand the structure and content of your pages, and then automatically applies fixes for common WCAG compliance issues to make every visitor’s experience more accessible. With Auto-Fix, your site can take huge leaps in compliance in a matter of hours while you work to fix the issues at the source.

Auto-fix adds missing alt-text to images automatically

Auto-fix adds missing alt-text to images automatically

What this means for you? Auto-fix helps makes your site more accessible immediately, without any manual work, and is an integral part of a complete website accessibility solution. Contact your Customer Success Manager to see how Auto-Fix can help your organization today. 

DQM Accessibility Interface

DQM’s accessibility interface allows each site visitor to adjust your website’s UI and design to fit their individual needs or disability. Key features include:

  • Content adjustments

  • Color and display adjustments

  • Stop animations

  • Virtual keyboard

  • Online dictionary

  • Quick navigation

The DQM Accessibility InterfaceThe DQM Accessibility Interface

Contact your Customer Success Manager to add the DQM accessibility interface to your site. 

Early Access Program

We are excited to announce the DQM Early Access program! Members will have the opportunity to test out the new UI we are developing and use new features, like the redesigned website overview page, before they are generally available. For more information on how to join, ask your Customer Success Manager or check out the Early Access Program article on the Crownpeak Community.

Digital Governance (DG) Release Highlights

You’ll see improvements across the Digital Governance products this quarter. 

Universal Consent Platform: Consent Control with Granular Support

We have extended consent control to support category and vendor-level consent. This means that you can now set up CCPA notices and use vendor categories with our no code, single-tag implementation option. 

What does this mean for you? Setting up new and using UCP to comply with CCPA is easier than ever.

TagControl UI Update

The TagControl UI is now more intuitive and user-friendly. We have added indicators to show that the Omni-tag has been added and is working on your sites. We have also added some new metrics:

  • Number of sites observing records with Real Time Scanning

  • Sites enforcement from Tag Control or Autoblocking

  • New tags observed in the last 7 days that aren’t in a Whitelist (These are tags that you may need to move to an appropriate list).

We have also updated the table to support wild card search and mode filters, and added new columns for site name, policy enforcement, and last modified by. 

What does this mean for you? It is easier to tell immediately whether TagControl is working as intended on your sites, and it is easier for customers with more domains to sort through the data and make the correct Whitelist decisions.

crownpeak logo


July 9, 2020

Product Release Overview

What’s new in the July 2020 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and Digital Governance (DG) solutions

Watch Now: July 2020 Product Release Webinar

Digital Experience Management (DXM) Release Highlights

Over the past quarter, we have focused on two major areas to improve DXM: headless development and general usability. We want DXM to allow you to launch new experiences faster than ever on top of being the most intuitive enterprise content management system on the market, and every release in the past three months has moved us closer to that goal. Our JavaScript SDKs allow developers to work in their favorite languages without sacrificing marketer autonomy, and our smaller incremental improvements came in response to your feedback.

JavaScript SDKs for Headless Development

Crownpeak’s version of content as a service is headless 2.0, and it gives marketers agency to move things around and make adjustments, freeing both the developers and marketers to work together more efficiently – something you cannot get with any headless-only provider. To further this goal, we have released a series of SDKs that convert a headless experience built with JavaScript frameworks into something a nontechnical marketer can work with. We have released SDKs for React, Vue.JS, and Angular.

What do they do, and what does it mean for you?

The SDKs do a couple of things:

  1. They create the “glue” between a developer’s application and DXM, or said another way, they connect the dynamic (headless) data and the static (published) data to your single page application.
  2. They automatically identify and scaffold (create/modify) the DXM configuration (Components; Templates; Models; and Assets) needed to support preview, in-line editing, and drag and drop authoring capabilities – greatly reducing development effort and time-to-value.

It may seem trite, but these SDKs truly are the best of both worlds for front-end developers and agile marketers. For more information on the SDKs, check out the documentation on the Crownpeak github.

javaScript sdks for headless development

JavaScript SDKs for Headless Development

Usability Enhancements

Over the past few months, we have also made many improvements to the general usability of DXM, most of which were identified through conversations with our customers.

Clarity improvements

We made some changes to the asset search function to make it easier for you to find the right assets and added a “back to search” function to the infinite scroll panel.

No Asset Results Notification

No Asset Results Notification

There is now a notification in DXM that warns users about upcoming maintenance windows.

Maintenance Notification Message

Maintenance Notification Message

We also added a session performance report into DXM to provide more clarity during publishing. The new Session Performance report provides visibility into all publishing jobs, so you know which jobs are ahead of your requests and the status of those jobs, and helps you get a sense of when your publishing activities will complete. You can find this report under the ‘Publishing’ section in the Reports area of the CMS.

Session Performance Report

Session Performance Report

Finally, the behavior of the View More/Collapse links in the DQM panel has been modified from expanding/collapsing all checkpoints to only expanding/collapsing the selected checkpoint.

view more/collapse in the dqm panel

View More/Collapse in the DQM Panel

Infrastructure Upgrades:

Over the past few months, we have seen more DXM usage across our customer base than ever before. To continue to provide the highest level of service and keep DXM performant, we made a few infrastructure upgrades. Our infrastructure upgrade covered several different areas, including Publishing, Job, Image, and FTP services and increased performance, added robustness, and eliminated out of memory exceptions. We also released a series of upgrades to the Web Content Optimizer (WCO) database and infrastructure to improve performance, scalability, and reliability. WCO is Crownpeak’s personalization engine.

Other Usability Changes:

We updated Crownpeak Desktop Connection (CDC) to resolves several compilation errors encountered while debugging template files using the CDC plugin in Visual Studio, and there are now guardrails in Search G2 that prevent high volume failures.

Digital Quality Management (DQM) Release Highlights

DQM has become a more powerful and comprehensive tool with the addition of our newest feature, JavaScript scanning.

Automated Scanning for JavaScript Websites

JavaScript scanning extends DQM coverage by allowing you to find and fix issues on websites built using JavaScript. While JavaScript websites are crawled separately, the user experience within DQM and your current workflow will remain the same. Checkpoints are the same and the information is integrated into existing dashboards. Thank you to our beta customers who helped us complete this new capability!

You can find more information and FAQs about JavaScript scanning on the Crownpeak Community.

What this means for you: Avoid manual checks or quality gaps on any website built using JavaScript. Contact your Customer Success Manager if you’d like to add existing JavaScript websites to your DQM account.

Digital Governance (DG) Release Highlights

You’ll see improvements across the Digital Governance products this quarter.

Universal Consent Platform: New Options for Privacy Experiences

We have added the top requested features for setting up consent notices, including:

Display Options for “Do Not Sell” and Data Access Request Forms

You now have more options for how your form is displayed for Data Access or “Do Not Sell” requests in the options dialog. We’ve added the ability to link to a specific page or frame in your current form. Both options can be done at the template or individual notice level.

New display options for “Do Not Sell” and Data Access request forms

Display options for “Do Not Sell” and Data Access Request Forms

New Cookie Policy tab in the Options Dialog

We’ve added an optional “Cookie Policy” tab to the options dialog, allowing you to link to your cookie policy in addition to your privacy policy. Many customers asked for this additional disclosure for their visitors, which can be done at the template or individual notice level.

cookie policy tab in the options dialog

Cookie Policy Tab in the Options Dialog

Opt Back In Button for CCPA or other Opt-Out Notices

If you have CCPA or other opt-out consent notices that use all-or-nothing consent, your visitors will now see buttons allowing them to opt back into cookie use.

new button for visitors to opt back into cookie use

Opt-Back-In Button

What this means for you: The new options provide more flexibility to customize your privacy experience, additional disclosure to your visitors, and can increase the data you are collecting.

Additional Improvements to the Universal Consent Platform:

  • Data Subject Access Request (DSAR) Emails: We’ve rewritten the email a visitor will receive in order to complete their data request. The updated text is clearer and easier to understand.

  • Default Translation Files: The translation files have grown in recent months and have now been updated to support all new and existing fields across all 56 languages.

  • Accessibility Compliance: To maintain WCAG compliance, we’ve added alt-text on the AdChoices icon and now include notifications when a new page will open.

TagControl: Helpful Data and Navigation

We’ve made it easier to find the information you need and make decisions while creating your whitelist.

Vendor Profiles from our Vendor Database

We’ve incorporated vendor profiles from our database of 6500+ vendors, providing in-depth information and making it easier to make decisions about the companies and tags you want to whitelist. When you click on a vendor name, their profile will appear and show detailed information about the vendor and their privacy practices.

What this means for you: You’ll now have more information about each vendor, allowing you to make easier, better decisions about the companies and tags to add to your whitelist.

vendor profile from our vendor database

Vendor Details Panel

Navigation Improvements

We’ve streamlined the TagControl navigation so you can get to your whitelist with a single click. From the Manage Sites screen, click on the website name and you’ll go directly to the policy page for managing your whitelist. On the same Manage Sites screen, we also added the ability to delete a site if needed.

What this means for you: Access your whitelist page with a single click.

improved navigation from the Manage Sites screen

Updated Manage Sites Page

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April 7, 2020

April 2020 Product Release Overview

What’s new in the April 2020 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions 

Watch Now: April 2020 Product Release Webinar

Digital Experience Management (DXM) Release Highlights

Our April 2020 release includes two highly requested improvements to Search G2. Crownpeak's Search G2 platform is a highly scalable, high-performance, enterprise-grade indexing and query platform, based upon the Apache Lucene Software Library and Apache SolrCloud. Search G2 allows you to query its content using HTTP GET requests, which can be performed from anywhere in the world. We also provide a JavaScript API to make this process as easy as possible, which uses a JSONP call to avoid cross-domain constraints.

Search G2 - CORS Header

In order to improve the usefulness of Crownpeak Search G2 as a content source, we have added a CORS header – specifically "Access-Control-Allow-Origin: *" - – to all responses.

What this means for you: It is no longer necessary to use a server-side proxy, or a mitigation mechanism such as JSONP, in order to query your collections using JavaScript.

Search G2 - Random Sorting

We have also enhanced the Search G2 schema to allow for results to be ordered randomly. To achieve this, simply append "&sort=random_n desc" where n is any number with 1 or more digits. Multiple calls with the same seed number will return results in the same order, so that you are also able to paginate through results if required.

What this means for you: This can be useful if, for example, you want to show a set of results in a sidebar that are related to an item.

You can find more technical details on these new Search G2 capabilities here.

Digital Quality Management (DQM) Release Highlights

Adobe Experience Manager (AEM) Connector

Our Adobe Experience Manager (AEM) connector now supports the latest version of AEM (6.5.2). We have also added proxy support. You can find the integration guide and instructions on the Crownpeak Community.

What this means for you: You can check for errors directly within your CMS. If you’re using AEM behind a proxy, you’ll still be able to use the connector and check pages for errors from directly within your CMS.

Checkpoint and Issue Filtering

We’ve simplified the navigation to improve the user experience and added in checkpoint filters, allowing users to have more control over which issues are displayed.

What this means for you: DQM users can get to the information they need to prioritize issues faster with fewer clicks.

Issue Filtering

Issue Filtering

Digital Governance (DG) Release Highlights

The Digital Governance team has made major changes to the Universal Consent platform (UCP) in direct response to your feedback. These updates make it much easier to create and implement new notices, while making the creation process more intuitive for new users.

Consent Control No-code Tracker Blocking

Consent control is a new, simpler management and implementation option for prior consent (opt-in consent) in UCP. It allows you to quickly see a list of all vendors on your sites, mark vendors as essential, and then add consent banners to your sites without writing any code.  

It also lets you use a single tag across all your domains, greatly simplifying managing and creating notices for companies with large digital landscapes. 

What this means for you: With Consent Control nontechnical users can get up and running with new, GDPR-compliant consent experiences live on their sites in a matter of hours.

For more information about Consent Control and how to take advantage of it on your digital experiences, check out the documentation on the Crownpeak community or contact your customer success manager.

User Interface Improvements

We have redesigned the UCP user interface to simplify the notice creation process and make it more intuitive for new users. Settings are now tied to privacy regulations and your options will change based on what law you are trying to comply with. Options will be hidden if they do not apply to that regulation. You will still be able to create a fully custom template if you desire. We have also added best -practice templates for major privacy laws like GDPR and CCPA with pre-populated settings, and each option and setting now has more information on how changing it will affect your notices. Finally, we have added a simple preview that updates in real-time as you change settings to help you visualize how each option will affect the end user experience.

What this means for you: It is now much simpler for users to create notices and understand how the settings and choices they make will affect the visitor’s consent experience.

For more information about these changes, check out the new Universal Consent Platform User Guide on the Crownpeak community or contact your customer success manager.

updated user interface settings

Updated Setting User Interface

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December 19, 2019

December 2019 Product Release Overview

What’s new in the December 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions

Watch Now: December Product Release On-Demand Webinar

Digital Experience Management (DXM) Release Highlights  

This month we have focused on making processes faster so you can get more done.

Infinite Scroll in the Fileview Panel

You can now scroll infinitely while looking for files in the fileview panel.

What this means for you: This request came directly from community feedback and was one of our top requested changes. Infinite scroll allows you to accomplish tasks such as locating assets or rerouting assets in bulk more quickly and without clicking through pages. If you would like to enable infinite scroll, please contact your customer success manager or contact support.

infinite scroll

Infinite scroll in the fileview panel

Input Form Selector

We have added an input form selector to DXM, which is a new control designed to replace the dropdown container for selecting templates in the form view.

What this means for you: The dropdown container is a feature that helps content authors select a template in a form view from a set of commonly used templates. Unfortunately, some customers experience a decrease in performance as they add more templates to the dropdown. The new input form selector was designed to replace the dropdown container and not have its performance impacted by the number of template options. Customers who use the input form selector will see drastically reduced rendering times compared to those using the dropdown container, especially if they are selecting from a larger number of options. In order to take advantage of this update you will need to make a small change to existing templates – step-by-step instructions can be found in the Crownpeak Community.

New Publishing Beta

We are now in phase 1 of the external testing for our new publishing engine! Internal tests have shown that the new engine can reduce publishing times by as much as 50%, which means that your content goes live faster. If you would like to be included in the upcoming phase 2 of the beta, please contact your customer success manager or email William Thomas at will.thomas @ crownpeak.com.

Digital Governance (DG) Release Highlights  

Digital Quality Management (DQM) Release Highlights

Consent Dashboard Enhancements

Based on feedback from customers, we’ve improved and redesigned the consent dashboard within Universal Consent Platform. Our goal is to provide a clearer understanding of how your notices are performing over time. In addition to surfacing new data points, you’ll also see more flexible date ranges and a faster experience when customizing your report.

Previous dashboard:

old consent dashboard screenshot


New dashboard:

new consent dashboard screenshot

New data points explained

Total site visitors: Shows how many users came to your site overall and the consent rate you achieved with those visitors.

Users requiring consent: Displays how many users were shown a notice that required consent. This is especially helpful for global organizations that are complying with a variety of privacy laws (opt-in like GDPR which requires consent or opt-out like CCPA which does not require consent).

Previously consented users: Shows how many return visitors have consented previously. This can help you understand the impact to your overall consent rates.

Unconsented user actions: Shows the breakdown of actions taken by users seeing the consent dialog for the first time or those that took “no action” previously.

Consent conversions over time: Shows consent rates have changed over the period you’ve selected.

Consent optimization: Allows you to run tests to see what design or messaging results in higher consent rates for your audience.

What these updates means for you: The new dashboard enhancements make it faster and easier to understand your progress and report on your notice performance over time. Once you’ve used the dashboard to determine where you need to focus efforts, you can use the consent optimization tool to test and improve your consent rates.

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October 10, 2019

October 2019 Product Release Overview

Here's what's new in the October 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions.

Watch Now: October Product Release On-Demand Webinar

Digital Experience Management (DXM) Release Highlights  

This month in DXM we've added additional ways for you to receive the help and support you expect as a Crownpeak customer.

Resources Widget

You can now trigger a widget that gives direct access to creating support tickets, training and onboarding, the Crownpeak Community, and developer documentation. It's located at the top right of your screen next to Notifications and your Profile.

What this means for you: There is now one centralized location within DXM for product help, information, and support. This brings together all the resources you need to create world-class digital experiences in one place.

resources widget

Resources Widget

Ideas Exchange

The Ideas Exchange is now live in the Crownpeak Community! It is the place for DXM customers to create new feature suggestions or upvote existing suggestions from other users and also add their thoughts and comments on suggestions. The Crownpeak Product team will review and manage incoming recommendations.

What this means for you: The Crownpeak product team is constantly looking for feedback from our users and ways we can improve our products, but it is impossible for us to sit down with everyone individually.Your thoughts and ideas are incredibly valuable to us and we don’t want any to slip through the cracks. The Ideas Exchange is another avenue for you to share with us and your peers. The DXM Product team is committed to moderating this list and responding to your ideas, even if we don’t implement them right away. For more information on the Ideas Exchange and how you can participate today, read the Ideas Exchange blog post.

idea exchange gif

Submit an idea to the Ideas Exchange

Digital Quality Management (DQM) Release Highlights

Big things are in the works for DQM, but we aren’t quite ready to share them. In the meantime, check out the release notes in the Community to see the smaller changes we have been making. Stay tuned!

Privacy UX and Digital Governance (DG) Release Highlights

CCPA in Universal Consent Platform (coming soon)

Our Universal Consent Platform will soon be updated to help you comply with the California Consumer Privacy Act (CCPA). This includes:

  • Flexible options for “do not sell my information” links including buttons, banners, and traditional links

  • Privacy disclosures that are updated in real-time with current data collection information

  • Configurable forms for subject access and “Do Not Sell” requests


For more information on CCPA-focused features in UCP check out the new datasheet.

What this means for you: We are committed to keeping Universal Consent Platform up to date with evolving global privacy regulations with the CCPA being the most relevant example of that. As a Crownpeak customer, you can be confident that your consent solution will help you stay ahead of changing legislation and provide your visitors with world-class privacy experiences.

Configurable forms for subject access and “Do Not Sell” requests

ucp screeshot

Category-level privacy options configured by the type of user data collected

Notice Templates

We're continuing to add features based on customer feedback that make UCP easier to use. The latest feature for that initiative is notice templates.

Notice templates allow you to create a template of the functional settings your organization has chosen for privacy law compliance. Similar to how you currently create and update templates for the design (look and feel) of a notice, you'll now also be able to create and update templates for the privacy settings. As updates are made to the template, changes will automatically be applied to all notices that use that template. 

What this means for you:The new notice templates are a major time-saver, especially for those who have more than 25 notices. You can now adjust settings and apply them across domains in a fraction of the time.

crownpeak logo


August 6, 2019

August 2019 Product Release Overview

What's new in the August 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions

Watch Now: August Product Release On-Demand Webinar

Digital Experience Management (DXM) Release Highlights

Our last few DXM releases are a direct result of listening to customers and incorporating their feedback into the product to make their lives easier. These improvements should help all DXM users work more efficiently. For a more detailed list of changes, check out the release notes on the Crownpeak Community.

Asset Loading Progress Bar

You will now see a progress bar when assets are loading.

What this means for you: Provides more clarity on progress being made and as a command is being processed.

Web Content Optimizer (WCO) Standalone

You now have direct access into the standalone WCO application within the platform, providing full functionality for WCO within V3.

What this means for you: You can now use all the features of WCO (our personalization engine) within the V3 UI. Previously, you had to use the WCO standalone application for certain advanced functionality (like changing variant prioritization). WCO lets you do things like:

  • Deliver targeted messages, content, and offers to users based on parameters you set directly in the platform

  • Dynamically serve the right content to the right audience - on the right device, at the right time

  • Create and edit intuitively with simple business rules or complex data-driven criteria

  • Target users based on ambient, behavioral, form, or third-party data

WCO screenshot

WCO Standalone within V3 UI

Also Applies To

You can now apply changes to multiple assets when making changes to a related asset. Administrators can now safely and rapidly apply changes to groups of content.

What this means for you: Making mass changes to assets can be a time-consuming and onerous process. Our customers were looking for a way to make changes to assets more quickly that did not require making one change at a time. Now, when you make a change to an asset, you have the option to apply the changes to additional assets, vastly reducing the amount of time required to make changes to groups of assets. See screenshots below for context.

workflow screenshot

Option appears when a change is being made to a supported asset type

product screenshot

Select additional assets to apply changes to

Digital Quality Management (DQM) Release Highlights

In addition to a number of performance improvements, we have added SSO capabilities to DQM . For more information, check out the full release notes.

Single Sign-On (SSO)

Single sign-on capabilities have been added to DQM.

What this means for you: If supported by your organization, you can now login to DQM using your corporate ID and password. Contact your customer success manager for more information on how to get started.

Digital Governance (DG) Release Highlights

In this release of DG, we have opened up our consent solution to give you more control over the privacy experience and made a number of time-saving usability enhancements. For more information check out the full release notes.

Consent as a Service - Universal Consent Platform (UCP)

Consent as a Service is an extension of our Universal Consent Platform , opening up APIs that enable companies to request and track consent on any platform/application, not just web or mobile. Our consent APIs also provide complete control over the design of the privacy experience.

What this means for you: Stay compliant on every device or platform that's processing personal customer data. Our Consent APIs allow you to track and record consent anywhere - including web, mobile, email, forms, IOT devices, and more. With complete design freedom, you can further optimize the consent experience for your audience and create more loyal customers, all while complying with global privacy laws.

consent screen shot

Consent as a Service Application Settings

reporting options screenshot

Consent as a Service Reporting Options

Google Recipes and Easier Prior Consent Setup in UCP

For those of you using Google Tag Manger, we are now leveraging Google recipes to give you the ability to create and import a file into GTM to automatically build the rules that are needed for prior consent (blocking categories and tags before a consent choice has been given). If you're not using a tag manager, the same file will provide a list of all vendors or categories, making it much easier to gather the information you'll need to build out the prior consent data points.

What this means for you: You can save considerable time while setting up prior consent in Google Tag Manager and implementing a new notice. Rules and triggers are set up across all tags or categories automatically instead of having to build each one individually. For more information on how to use this powerful feature, read the blog post, "Google Tag Manager Recipes Bring Ease of Use to Consent Experiences."


June 20, 2019

Product Release Overview

What's new in the June 2019 release for Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions   

Get a peek at what we’re talking about in our June Release Webinar - available on demand.

Community Launch

We have launched the Crownpeak Community to better serve you across all our product and services! Our customers are a huge part of what makes Crownpeak special, and the community is a brand-new forum for you to interact with us and your like-minded peers. Behind the scenes is a dedicated community team along with members of our customer success, product, support organizations, and more, all committed to helping you succeed with Crownpeak.

Go to the Community for:

  • Discussions

  • Training videos, product tips, information, and FAQs

  • Developer tools & resources

  • Release notes

  • Support case management

A note about support case management

As of June 1, 2019, all support cases should be submitted through the new Crownpeak Community.

To access or submit a support case

  • Go to the Community to Register or Sign In (if you're already registered)

  • Request access to the Case Portal with this form

Once your case access is confirmed:

  • Log in to the Community

  • Allow cursor to highlight over "Training and Support" in the top navigation of the page

  • Under "Case Management," select "My Case Portal" which should take you to your support page

We appreciate your support and hope you find this community helpful as you continue to maximize your relationship with Crownpeak. We look forward to your feedback!

community screenshot

Digital Experience Management (DXM) Release Highlights

UI Improvements

In addition to the launch of the Crownpeak Community, we have made a lot of small usability and performance improvements to DXM. For example, user create/edit screens now display validation when values are wrong, and check marks within "View" are persistent on reload. See the full list of improvements in the release notes.

What this means for you: These small changes may not individually impact your day-to-day workflow, but many of them were requested by customers like you. When added together, these changes go a long way toward making DXM the most user-friendly digital experience platform available.

Digital Quality Management (DQM) Release Highlights

UI Improvements

Along with the new DQM-specific section on the Crownpeak Community, we have also made a number of usability and performance improvements to DQM. We want to provide a consistent and intuitive experience and so, for example, the display of truncated items in our dropdown menus now includes a tooltip and the zero checkpoint issues message is now displayed in green. Small, but powerful. See the full list of improvements in the release notes.

What this means for you: While these changes may not individually impact your daily workflow, many of them were requested by your peers in other organizations. We believe these kinds of improvements help make DQM the most user-friendly digital quality tool on the market.

Digital Governance (DG) Release Highlights

Real-time Scanning for Universal Consent Platform (UCP)

Consent notices can now be updated daily using data collected in real-time from actual users. Real-time scanning is available to all current UCP customers at no extra cost. If interested, please contact your CSM to find out how you can take advantage of this new capability today.

What this means for you: Notices will now be updated on the day any data collection changes happen. Other consent solutions rely on weekly or monthly scans to populate notices, which leaves a potential compliance gap between when the technologies change and when the notice is updated. Since changes are often initiated by third-parties and are outside your control, real-time scanning is the only way to consistently stay compliant. In addition, this means you can see real user metrics on your page, instead of synthetic data generated by a crawler.

EvTools Browser Extension

We have released a new browser extension, which is available at no extra cost to all Crownpeak Digital Governance Customers. EvTools shows you what tags are firing on webpages you visit, while providing you latency and site speed information.

What this means for you: EvTools gives you a lot of the information you could already obtain from a page scan in Tag Auditor, but makes it more accessible while you are clicking through sites in your browser. It also gathers data associated with your specific browser session instead of using a clean scan. This should help you get quick insights while you navigate through your pages and ensure consent notices are working properly.

evidon screenshot

Consent Optimization

You can now configure notices to run for set time periods within the Universal Consent Platform. Changes can be logged and tracked, and at the end of the period you will receive an email with performance stats and the option to make the change permanent.

What this means for you: This functionality can be used in a couple of different ways. First, you can use consent optimization to set up automated tests of different notice configurations, which will help you discover how different settings affect consent rates so you can maximize them. Second you can use it to time when notices are shown so you can sync them up with your marketing campaigns.

evidon screenshot

Consent Optimization Tests

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May 7, 2019

Product Release Overview

What’s new in the May 2019 release for DXM, DQM, and DG solutions 

Digital Experience Management (DXM) Release Highlights    

DXM Tables

The Tables within the Reports section of the CMS has been completely redesigned Some of the new functionality includes:

  • Updated UI

  • Configurable columns

  • Type-ahead search

  • Date picker

  • Ability to access assets directly from reports

What this means for you: Tables are now faster and more responsive and are consistent across the platform, which will help you access the information you are looking for more quickly.  We have also added new options to help you drill down and get the specific information you need. 

DXM tables screenshot 

Image Editing within DXM

The image editing experience within DXM has been updated. The new technology combines photo manipulation capabilities, integration functions, and filter functions to create a more powerful experience for our users.

What this means for you: You can now edit images without leaving DXM. You no longer need to interrupt your workflow to do things like cropping, resizing, pixelating, tinting images.

image editing imgage

Experience Layer

We have added an experience layer to all of our products. More information can be found in the DQM section below.

Digital Quality Management (DQM) Release Highlights

Experience Layer

We have added an experience layer to all of our products, which allows us to add overlays and messages within the UI.

What this means for you: We can now highlight new features, build guided walkthroughs, and suggest actions based on how you are using the product.  Our goal is to use this functionality to help you get the most out of our products. 

app cuesscreenshot

experience layer screenshot experience layer screenshot


Digital Governance Release Highlights

Adobe Launch Integration

We have added an experience layer to all of our products, which allows us to add overlays and messages within the UI.

What this means for you: We can now highlight new features, build guided walkthroughs, and suggest actions based on how you are using the product.  Our goal is to use this functionality to help you get the most out of our products. 

evidon screenshot

Consent Comparison

Side by side consent notice comparison has been added.  You can now compare based on date and country.

What this means for you:  This helps you understand how changes you make to your notices affect rates and gives you more of the information you need to optimize.

consent comparison screenshot

Consent Category/Vendor grouping

Consent notice configuration has been updated to allow category and vendor level grouping.

What this means for you:  This gives you more control over your notices and more customization options for the end-user experience. You can group vendors together to make the opt in/out process clearer and easier.

consent detail screenshotconsent detail screenshot






March 21, 2019

Product Release Overview

What’s new in the March 2019 release for DXM, DQM, and DG solutions

Digital Experience Management (DXM) Release Highlights

Performance Improvements (Webpack)

To increase performance across the DXM platform, we rewrote our entire front-end with Webpack as a module bundler. The benefits are two-fold, and:

  1. Modernize our tools – Webpack is more modern and better supported than Gulp. Since we use Angular CLI, we also see maximum performance improvements.
  2. Modernize our build process –The old build process for Gulp was extremely rudimentary and dated, and not optimized for a production application. Previously, we were serving each JS file individually and now we are able to bundle the code into several large JS bundles.

What this means for you: DXM is faster and feels more responsive, which will help you complete tasks more quickly and efficiently.

Performance Improvements by Page:

Login Page

Content Page

Dashboards Page

Settings Page

Reports Page

Average

Gulp First Contentful Paint

11.0s

10.5s

11.8s

10.9s

10.7s

N/A

Webpack First Contentful Paint

3.9s

4.2s

4.0s

4.1s

4.2s

N/A

First Contentful Paint Speed Increase

182% faster (7.1s)

150% faster (6.3s)

195% faster (7.8s)

165% faster (6.8s)

154% faster (6.5s)

189% faster (6.9s)

Gulp Time to Interactive

11.2s

15.9s

16.9s

16.8s

12.4s

N/A

Webpack Time to Interactive

7.0s

8.4s

7.1s

10.0s

7.0s

N/A

Time to Interactive Speed increase

60% faster (4.2s)

89% faster (7.5s)

138% faster (9.8s)

68% faster (6.8s)

77% faster (5.4s)

106% faster (6.74s)

FTP Mounts

The FTP Mount enables you to explore and download files directly from the FTP servers. They are configured in the Export SFTP section of the platform. The Mount is read-only, so it includes browsing and downloading. 

What this means for you: The Mount is a quality of life improvement focused on improving navigation within the DXM UI.

ftp mounts screenshot

Digital Quality Management (DQM) Release Highlights

Search Engine Optimization – Trend over time Website SEO page

Building on the release of our dedicated SEO page, we have now added trend tracking over time to the page.

What this means for you: This new function for web editors provides trending information that clearly visualizes performance over time, letting you see if it is moving in a positive or negative direction. It also shows if there is a spike in issues following a website update.

seo report screenshot

Search Engine Optimization – Trend over time Group SEO page

The same functionality has also been deployed across the Group SEO page.

What this means for you: This function helps managers and administrators get a global trend across all websites or a group of websites. You can easily spot issues and then drill down to see which websites may require additional support.

seo overview screenshot

Groups Leader Board – Performance upgrade

We have also recently released an update to the Groups Leader Board page. While the functionality of the page remains the same, we have moved to a later technology that improves page load speed significantly.

What this means for you: The Groups leader board page loads more quickly, helping you get insights faster.

Digital Governance Release Highlights

To increase the flexibility of our products we redesigned some key features and the end user experience for both opting out and consent. Also, to help customers better understand how their notices are performing, we have added consent reporting as an initial view into the Privacy UI.

Redesigned Consent Tool

This redesign gives more granular control to the end-user. You can now configure notices to group technologies at a category or vendor level. Technologies in the “essential technologies” category cannot be changed. We have also incorporated tabs to improve the consent experience that include links to the Privacy Policy, IAB Framework, Data Access Rights, and the “opt-out” tool. In support of this new display we have implementation instructions between our tool and Google Tag Manager available.

What this means for you: These changes are aimed at improving the consent experience for the end-user, but also give you more control over what that experience looks like.

consent tool overview

Consent Dashboard

To help you better understand consent rates, we released our consent dashboard. The consent dashboard gives an overview of your website’s consent rates over the last 7 and 30 days with the ability to drill down at a domain level.

What this means for you: You can now get a better idea of how your notices are performing and how users are interacting with them.

ucp dashboard screenshot

Vendor Report

You can now generate a vendor report to tell you what vendors are on your notices and what domains they are on.

What this means for you: This report allows you to quickly get an overview of what vendors are on your notices and where they are being displayed.

vendor report screenshot

October 10, 2019

October 2019 Product Release Overview

Here's what's new in the October 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions.

Watch Now: October Product Release On-Demand Webinar

Digital Experience Management (DXM) Release Highlights  

This month in DXM we've added additional ways for you to receive the help and support you expect as a Crownpeak customer.

Resources Widget

You can now trigger a widget that gives direct access to creating support tickets, training and onboarding, the Crownpeak Community, and developer documentation. It's located at the top right of your screen next to Notifications and your Profile.

What this means for you: There is now one centralized location within DXM for product help, information, and support. This brings together all the resources you need to create world-class digital experiences in one place.

resources widget

Resources Widget

Ideas Exchange

The Ideas Exchange is now live in the Crownpeak Community! It is the place for DXM customers to create new feature suggestions or upvote existing suggestions from other users and also add their thoughts and comments on suggestions. The Crownpeak Product team will review and manage incoming recommendations.

What this means for you: The Crownpeak product team is constantly looking for feedback from our users and ways we can improve our products, but it is impossible for us to sit down with everyone individually.Your thoughts and ideas are incredibly valuable to us and we don’t want any to slip through the cracks. The Ideas Exchange is another avenue for you to share with us and your peers. The DXM Product team is committed to moderating this list and responding to your ideas, even if we don’t implement them right away. For more information on the Ideas Exchange and how you can participate today, read the Ideas Exchange blog post.

idea exchange gif

Submit an idea to the Ideas Exchange

Digital Quality Management (DQM) Release Highlights

Big things are in the works for DQM, but we aren’t quite ready to share them. In the meantime, check out the release notes in the Community to see the smaller changes we have been making. Stay tuned!

Privacy UX and Digital Governance (DG) Release Highlights

CCPA in Universal Consent Platform (coming soon)

Our Universal Consent Platform will soon be updated to help you comply with the California Consumer Privacy Act (CCPA). This includes:

  • Flexible options for “do not sell my information” links including buttons, banners, and traditional links

  • Privacy disclosures that are updated in real-time with current data collection information

  • Configurable forms for subject access and “Do Not Sell” requests


For more information on CCPA-focused features in UCP check out the new datasheet.

What this means for you: We are committed to keeping Universal Consent Platform up to date with evolving global privacy regulations with the CCPA being the most relevant example of that. As a Crownpeak customer, you can be confident that your consent solution will help you stay ahead of changing legislation and provide your visitors with world-class privacy experiences.

Configurable forms for subject access and “Do Not Sell” requests

ucp screeshot

Category-level privacy options configured by the type of user data collected

Notice Templates

We're continuing to add features based on customer feedback that make UCP easier to use. The latest feature for that initiative is notice templates.

Notice templates allow you to create a template of the functional settings your organization has chosen for privacy law compliance. Similar to how you currently create and update templates for the design (look and feel) of a notice, you'll now also be able to create and update templates for the privacy settings. As updates are made to the template, changes will automatically be applied to all notices that use that template. 

What this means for you:The new notice templates are a major time-saver, especially for those who have more than 25 notices. You can now adjust settings and apply them across domains in a fraction of the time.

crownpeak logo

 

What’s new in the December 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions  
Based on feedback from customers, we’ve improved and redesigned the consent dashboard within Universal Consent Platform. Our goal is to provide a clearer understanding of how your notices are performing over time. In addition to surfacing new data points, you’ll also see more flexible date ranges and a faster experience when customizing your report.  
Based on feedback from customers, we’ve improved and redesigned the consent dashboard within Universal Consent Platform. Our goal is to provide a clearer understanding of how your notices are performing over time. In addition to surfacing new data points, you’ll also see more flexible date ranges and a faster experience when customizing your report.  

Consent control is a new, simpler management and implementation option for prior consent (opt-in consent) in UCP. It allows you to quickly see a list of all vendors on your sites, mark vendors as essential, and then add consent banners to your sites without writing any code.  

It also lets you use a single tag across all your domains, greatly simplifying managing and creating notices for companies with large digital landscapes.