Crownpeak Appoints Lisa Ackerman as Vice President of Global Customer Success
Crownpeak, the leading digital experience platform, today announced the appointment of Lisa Ackerman as Vice President of Global Customer Success. Ackerman brings more than 20 years of experience building and scaling global customer success strategies and operations within technology companies. She has led diverse and distributed teams through M&A integration and other transformation initiatives and has driven high customer retention and growth for companies including Benchmark Analytics, Career Builder, Stats Perform and SumTotal Systems.
“While customer acquisition is a cornerstone of growth, retaining happy, successful customers – and turning them into brand advocates – is the key to driving long-term business success,” said Jonah Paransky. “That’s why we’re excited to have Lisa Ackerman on board. Her expertise driving customer success initiatives at a global level will help us ensure that we are continuously innovating our customer-centric practices so that every Crownpeak customer has a superior experience with our products and our company.”
Ackerman will be leading Crownpeak’s Global Customer Success organization, managing customer-focused teams and driving the continuous evolution of best practices, tools and processes to provide best-in-class service for Crownpeak’s customer base. Her appointment comes at pivotal time for Crownpeak, which acquired the digital experience platform e-Spirit last year.
“Crownpeak has unprecedented opportunity for growth as the most agile, composable, SaaS digital experience platform for brands, and I’m enthusiastic about our team’s pivotal role in that growth,” said Ackerman. “Being proactive about customer success goes far beyond customer service and technical support. It’s about ensuring that every customer, regardless of location or industry, has the best possible experience with us. We know we’re successful when our customers trust that we are always on their side, helping them drive their own growth and success.”