Secure your Spot!
We’re delighted to invite you to join us in London on Thursday, January 29, 2026. Don’t miss this opportunity to connect with industry leaders and peers, explore new strategies, and gain invaluable insights to lay the foundations for a successful 2026.
When: Thursday, January 29, 2026
Where: The Hoxton, Holborn
Time: 10:00am - 5:30pm
We’re bringing Customer Connect Day (CCD) back to London this January, a day for our retail community to meet, share insights, and discuss what’s ahead for 2026.
The event will focus on “Looking Ahead: Retail Trends & Opportunities for 2026”, exploring key developments across product, data, and merchandising, alongside sessions from our internal experts and customers.
CCD London will combine shared learnings, best practices, trends and networking in an open, collaborative setting. It’s a chance to reconnect with peers, hear what others in the industry are prioritising, and exchange ideas for the year ahead.
Why you should Attend:
- Valuable Insights: Discover how leading companies are harnessing AI and innovative technologies to stay ahead in the retail market.
- Customer Perspectives: Hear real-world stories from retailers and customers who are navigating today's challenges and shaping the future of retail.
- Networking: Forge meaningful connections with industry experts and like-minded professionals.
- Practical Tips: Gain actionable strategies and insights to optimise your digital presence and maximise growth in 2026.
Agenda:
Consumer Data to Drive 2026 Ecommerce Growth
Based on a CI&T survey of 2,000 diverse consumers across the UK and Ireland we will explore how shopping behaviours are changing thanks to AI, emerging retail technologies, increased price sensitivity, and more seamless social commerce experiences.
Melissa Minkow, Global Director, Retail Strategy, CI&T
Imran Choudhary, VP Fredhopper, Fredhopper
From Discovery to Conversion: AWWG’s Approach to High-Impact Journey Optimisation
A practical look at how AWWG is refining the customer journey to create real commercial impact, from first click to final conversion.
Alessandro Crotti, E-Commerce Trade Manager, Pepe Jeans
From Hypothesis to Lift: Improving Ranking and Recall with A/B Testing
This session explores how Screwfix implemented significant search journey improvements using A/B testing, from hypothesis to iteration and implementation.
Jo Adams, Senior Merchandising Manager & Vicky Howell, Digital Merchandising Manager, Screwfix
The Year Ahead: Aligning for 2026 Success
Powering the Next Generation of Commerce with Fredhopper
Tom Buffery, Product Manager, Fredhopper
Ranking for Results: Turning Product Data into Measurable Performance
Effective product ranking is more than algorithms, it starts with the right attributes. Learn which data signals drive relevance for different types of retailers, how to move beyond “good enough” product data, and what best-in-class ranking looks like in practice.
Andreas Brueckner, Experience Consulting Manager, Fredhopper
Panel: The Next Era of eCommerce: Discovery, Decisions and What Comes After Search
Consumer journeys are evolving, shoppers are starting with questions, not category pages, and doing research in AI tools and social platforms rather than on retailer websites. At the same time, price pressure, AI hype, and new commerce protocols are forcing retailers to rethink discovery, experience design, and measurement.
This panel cuts through the noise to explore what’s really changing, what’s already delivering value, and how digital merchandising and eCommerce teams can respond in a realistic, customer-first way.
Imran Choudhary, David Ingram, Rezolve Ai, CI&T and Underwaterpistol
Rezolve Ai - Conversational Commerce in Action
What is Conversational Commerce? How can I leverage it safely and effectively on my web site? How does it work with my Fred Hopper tools? What makes Rezolve Ai different? What can I expect it to deliver? Hear from Rezolve Ai, President EMEA, as he shares a live demo of Rezolve’s Conversational Commerce solution, the future of eCommerce.
Mark Turner, Rezolve Ai