The right balance of AI automation with Merchandiser Control. Our platform allows you to apply merchandising rules on top of algorithm models to ensure recommendations align to your brand story and business objectives
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Harness Upselling and Cross-Selling
Santé Discount
Crownpeak’s ability to effectively manage personalized content recommendations the same way it manages product recommendations, and doing this without any constraints, is what made their solution superior and won us over
Loic Lagarde
CEO Santé Discount
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FAQ
A: Our tracker applied to your site will track various activities and traits of your customer on your site. In addition to these interactions data is extracted from your product catalogue and from our AI enrichment. We can also pull third party data which can be used in our AI models to optimise results.
A: Our platform offers all the flexibility your teams need to integrate and leverage your own data to implement the best personalisation strategies, as well as third-party data.
A: 100% Yes! Our platform gives you full power to control personalised recommendations to your customers, so that they are align with your brand story and trading objectives.
A: Web, App, Email, etc. Our headless recommendation platform makes it possible to orchestrate recommendations across any channel.
A: Our Chrome extension enables your merchandising teams to understand very simply and directly on your frontend what AI model(s) and rules have been applied and why a recommendation has been published as a result.
A: Our platform offers global and touchpoint-specific reports and graphs to track the performance of recommendation spaces. Built-in A/B testing allows teams to experiment and enhance customer experience, while technical performance metrics help AI and IT teams monitor the effectiveness of their own algorithms within the recommendation engine.
A: Our platform provides an AI-agnostic recommendation engine, allowing teams to orchestrate any algorithm based on their needs. It includes a library of pre-trained algorithms for various use cases, while also supporting third-party and custom-developed algorithms.
A: Our platform's AI-agnostic design supports any model, offering a continually updated library of models and the ability to manage customized versions for different use cases. Using the Strategy Builder, your own algorithms can be easily deployed and tested, enabling collaboration between AI and Merchandising teams. This integrated approach allows for combining proprietary and built-in models to maximize recommendation coverage and personalization.