Enhanced Service Level Agreement

Creating Higher Uptime for Your Website Infrastructure (PDF | 80KB)

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For companies that require greater website uptime and platform availability, Crownpeak offers Enhanced SLA, providing companies with uptimes of 99.99%.

By upgrading from the standard SLA included with your Crownpeak hosted solution to Enhanced SLA, companies increase their guaranteed uptime from three nines to four nines, the equivalent of about 1.01 minutes of downtime per week, 4.32 minutes per month and 52.56 minutes per year.