SOCIAL MEDIA MANAGEMENT
Improve your social skills
Manage all your social media accounts from the same platform you use to manage your website
See a demo
Create your content once and leverage it across all your digital experiences by simply selecting the appropriate channel where you want it published.
Write a blog post for your website, and quickly deploy it to your social channels. Create a post for Facebook, now publish it to your blog. Add a photo to your website, now share it on Instagram. All without ever leaving the Crownpeak Digital Experience Management platform.
- Integrate your social accounts with Crownpeak DXM for a 360-degree view of all your digital customer interactions
- Create new content or deploy existing content to any or all of your social media touchpoints within the content authoring platform
- Access campaigns, images, text, and video from one centralized repository and share it selectively
- Efficiently project a consistent image across all branded social digital experiences by reusing the same assets for different channels
- Set up workflows to ensure content is approved before it is posted
See how users react to your content across the social sphere.
- Get real-time insights to measure which content your customers respond to on each platform
- Employ dashboard widgets that can be used to monitor your overall social footprint down to details like the number of likes, shares, retweets, reposts and more
- Monitor your social media analytics in conjunction with your other digital experience initiatives to gain further insights into customer behavior
- Tightly integrate with Komfo or any other social media monitoring & distribution platform to deliver more personalized experiences
Join conversations with your customers across platforms.
- Conduct your social interactions from the same platform you use to control the full suite of your digital experiences
- Respond to comments, questions and points raised by the community within minutes without switching platforms
- Schedule content to automatically post at the time you choose based on local time zones
- Configure your settings to receive alerts when customers respond to posts
- Facilitate efficient cross-platform storytelling
In a third-party comparison based on user satisfaction ratings from the review site G2 Crowd, Crownpeak outranked the competition across the board.
