Effective June 28, 2017
Our commitment to privacy
Your privacy is important to us. To better protect your privacy we provide this statement. Explaining our online information practices and the choices you can make about the way your information is collected and used. To make this statement easy to find, we make it available on our corporate website (https://www.crownpeak.com/privacy) and at every point where personal information may be requested.
U.S. – EU Privacy Shield and Swiss – U.S. Privacy Shield
Crownpeak participates in and has certified its compliance with the EU – U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Crownpeak is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/list
Crownpeak is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Crownpeak complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Crownpeak is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission In certain situations, Crownpeak may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Crownpeak has further committed to cooperate with the EU data protection authorities (DPAs) for EU employees, and the Swiss Federal Data Protection and Information Commissioner for Swiss employees, with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU or Switzerland, respectively, in the context of the employment relationship.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
In compliance with the Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information.
The information we collect
Our website does collect non-personal information such as browser type, source IP address, that is, data in a form that does not permit direct association with any specific individual. We may use non-personal information to compile and analyze website usage trends, effectiveness of marketing content or other marketing-related analysis.
For users of the Crownpeak DXM and DQM Platforms, we collect personal information about you when you set up your account profile to access the service. This information includes details such as your full name, your email address, your phone number etc.
Part of Crownpeak’s business also involves hosting websites on behalf of its customers. Some of these websites collect personal information. In these cases, the nature and use of the personal information collected is determined by the Crownpeak customer.
We post customer testimonials on our website which may contain personal information. We will obtain your consent prior to posting your name, your testimonial, or any other personal information. To request removal of your personal information from our testimonials, contact us at firstname.lastname@example.org.
Our web site offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, customer testimonials or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information. In which case we will let you know if we are unable to do so and why.
Social media (features) and widgets
Access to personal information
Upon request Crownpeak will provide you with information about whether we hold any of your personal information. If your personal information previously collected on our website changes, you may correct, delete inaccuracies, or update this information directly. You can do this by logging into the website where that information is maintained. We will respond to your access request within a reasonable timeframe.
If you choose to contact us to request that changes be made on your behalf, we will take reasonable steps to verify your identity. Using the personal information you have previously supplied before granting access or making corrections.
You may also request deletion of your personal information by contacting us as described below under "How to Contact Us".
You may sign-up to receive newsletters from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at firstname.lastname@example.org.
We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
The way we use information
We use the information we collect about you to authenticate your identity when you access our website. This ensures that the information we maintain on your behalf is accessible only to you. Or to the other members of your company who are authorized to access the same information. We also use the information you provide to respond to your inquiries regarding a demonstration of our products or training registration.
We use your Email address to respond to requests you submit through our website or to communicate alerts and notifications. This forms part of the normal Crownpeak DXM and DQM Platform functionality. We also use your Email address and/or phone number to respond to requests you submit for information through our website.
How we share your information
We never use or share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We will not sell your personal information to third parties.
Our service providers will not market to you independently.
It may be necessary - by law, legal process, litigation, subpoena, and/or requests from public and governmental authorities within or outside your country of residence. For us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security. Law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to protect our operations or those of our customers. And to protect your safety or the safety of others. Additionally, in the event of a reorganization, merger, or sale, you will be notified via email and/or a prominent notice on our Website. Any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any third party with your prior consent to do so.
Information related to data collected on the Crownpeak DXM and DQM platforms
Crownpeak collects personal information to identify individuals and manage their access to the DXM and DQM platforms.
Crownpeak will retain personal information we collect on behalf of our customers on the DXM and DQM Platforms for as long as needed to provide services to our customers and/or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We collect information for our customers. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use of our service, please contact the customer that you interact with directly. Crownpeak has no direct relationship with the individuals whose personal data it processes.
We acknowledge that you have the right to access your personal information. An individual who seeks access, or who seeks to correct,amend or delete inaccurate data should direct their query to Crownpeak’s customer (the data controller). If Crownpeak’s customer asks Crownpeak to correct,amend or delete the data, we will respond to their request within a reasonable timeframe.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Crownpeak uses secure sockets layer (SSL) for securing communications and transactions across the Internet. When you enter sensitive information (such as cloud login credentials) we encrypt the transmission of that information using secure socket layer technology. The SSL protocol uses digital certificates to create and secure confidential communications between the browser and our web server.
Data transmitted over an SSL connection cannot be tampered with or forged without the two parties (you and Crownpeak) becoming immediately aware of the tampering. A key or padlock icon in the browser window identifies the security mode of most popular browsers. When the browser is running in “normal” mode, the key is broken or the padlock is open.
Once an SSL connection has been established, the key becomes whole, or the padlock becomes closed, indicating that the browser is now in “secure” mode. SSL is supported in the vast majority of browsers, which means that almost anyone with a browser can benefit from SSL encryption. Crownpeak uses certificates from well known providers of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. If you have any questions about the security of your personal information, you can contact us at email@example.com.
For data collected by websites hosted by Crownpeak on behalf of its customers, Crownpeak ensures that all applicable Privacy Shield Principles are applied to the data for as long as it is hosted by Crownpeak and under Crownpeak’s control.
Our commitment to children’s privacy
Protecting the privacy of children is especially important to us. For that reason, no part of our website is structured to attract anyone under the age of 18 (eighteen) and we do not knowingly collect personal information from anyone under the age of 18.
Technologies such as cookies or similar technologies are used by Crownpeak and our partners. Marketing partners, affiliates, or analytics or service providers (e.g. marketing automation, analytics, CRM). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP). Referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve and enable services we offer you, marketing, analytics, product functionality, and website functionality.
Behavioral targeting / Re-targeting
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies or similar technologies to gather information about your activities on this site and other sites. In order to provide you advertising based upon your browsing activities and interests.
If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Service provider, sub-processors/onward transfer
Crownpeak will retain the personal data we collect from you for as long as needed. To provide services to our customers or to support our own marketing programs as described above. Crownpeak will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How to contact us
707 17th St., Floor 38
Denver, CO 80202
United States of America
We will respond to your questions or complaints within 30 days of our receipt.
The Crownpeak web site is provided by Crownpeak on an "as is" basis. Crownpeak makes no representations or warranties of any kind, express or implied, as to the operation of this web site or the information, content, materials, or products included on this web site. To the full extent permissible by applicable law, Crownpeak disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Although Crownpeak has attempted to provide accurate information on the Crownpeak Web site, Crownpeak assumes no responsibility for the accuracy or completeness of the information. Crownpeak may change the function or subject matter of the Crownpeak Web site at any time without notice.