Governance Center

The Crownpeak Governance Center serves as a centralized hub for transparency regarding our licensing terms, security practices, privacy policies, and regulatory compliance efforts. We understand that, as an established SaaS provider, safeguarding your data and ensuring legal compliance are paramount concerns.

The Crownpeak Governance Center provides comprehensive information about our approach to data protection, privacy regulations, security certifications, and contractual commitments. We aim to empower our customers with the knowledge and assurance that their data and operations are protected by robust legal and security frameworks when using our services.

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Legal Hub

A single source of truth for our Crownpeak licensing terms, and associated service levels and product-specific addenda.

Crownpeak is an established, global

brand with an international presence, which is reflected in our multilingual approach to customer agreements. We offer our licensing agreements in English, German and French, aligning with our global footprint.

Global Master Services Agreement - English(pdf - 539 kB)

Global Master Services Agreement - German(pdf - 243 kB)

Global Master Services Agreement - French(pdf - 331 kB)

Indirect Global Master Service Agreement(pdf - 216 kB)

Fair Use Policy(pdf - 109 kB)

AI Addendum(pdf - 53 kB)

AI Addendum - German(pdf - 54 kB)

Service Levels Addendum

Partner Agreement(pdf - 516 kB)

For further information contact legal@crownpeak.com

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Compliance Hub

Crownpeak models our security program around industry best practices and internationally recognized security and privacy frameworks.

Additionally, our dedicated in-house security teams keep us in compliance with appropriate frameworks and data privacy regulations.

TISAX Certification(pdf - 90 kB)

ISO 27001:2022

Information Security Manual(pdf - 56 kB)

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Privacy Hub

At Crownpeak, protecting our customers' data is a key objective. We are deeply committed to ensuring privacy and security is at the forefront of our products and services.

Our core corporate values are routed in transparency, and it is essential to our operating models to ensure all customers are fully informed about how their information is protected.

Our privacy program includes data processing documentation, robust organizational measures and transparency surroudning hosting to ensure customers are confident about how we handle, store and protect personal and confidential data.

Data Processing Addendum(pdf - 217 kB)

DORA Addendum(pdf - 81 kB)

Sub-processors(pdf - 164 kB)

Technical and Organisation Measures(pdf - 110 kB)

Transfer Impact Assessment(pdf - 147 kB)

Customer Data Hosting Locations(pdf - 61 kB)

For further information contact privacy@crownpeak.com

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Environmental, Social, and Governance

ESG Hub

Crownpeak is committed to building environmental sustainability, social responsibility and effective corporate governance in all aspects of our business.

Crownpeak's dedication to ESG is embedded in all Crownpeak activities.

Modern Slavery Policy(pdf - 215 kB)

Business Ethics Policy(pdf - 215 kB)

Supplier Code of Conduct(pdf - 251 kB)