Support Plan Packages

Choosing the plan that’s right for you (PDF | 220KB)

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Crownpeak’s customer support offerings are broken down into 3 easy packages that cover most any support scenario or issue that a customer may have.

This document discusses the following and more for each plan:

  • What does Crownpeak guarantee regarding maintenance and availability?

  • Who do customers work with to meet their goals?

  • What does each support plan cover?

  • How does each support plan relate to Crownpeak's services for training, solution architecture, and ongoing enablement?