Customer Experiences Are Fast and Cost Effective in the Cloud

Launching improved customer experiences

Many companies are discovering the speed, flexibility and cost effectiveness of the cloud in their drive to deliver improved mobile and web experiences to their customers around the world. 100% cloud delivery allows next-generation web content management systems to unify complex multi-site management in a fast, flexible, scalable way.

Web experience management (WEM) is the digital part of a larger trend to manage and improve customer experiences with content and data personalized to their interests and behaviors. Cloud WEM allows enterprise marketers and digital agencies to launch new websites, portals, and web/mobile applications quickly and affordably, while reducing the burden on IT resources.

We're pleased to announce that the following companies have recently launched new and improved web experiences on the Crownpeak platform, in most cases with the assistance of our network of digital agency partners.

Companies that have expanded their deployment of Crownpeak include ACE Group, American International Group and Zoetis. Recent customer wins in the technology sector include cloud storage provider Cleversafe and cloud contact center provider Five9.

Digital marketers are discovering that cloud WEM holds the power to deliver relevant, engaging web and mobile experiences across the complete customer lifecycle. Crownpeak supports the delivery of brand-consistent front-ends for line of business applications and portals, which helps standardize content, look and login across the enterprise. Organizations can centrally manage high-quality customer experiences on a unified cloud WEM platform.

Software-as-a-service (SaaS) providers measure their success by subscription renewals and customer retention level. For the two-year period 2013-2014, Crownpeak achieved 97% customer retention and 118% renewal rate. Overall, Crownpeak’s revenue has grown 86% during the last three years (2012-2014), with recurring revenue growth alone up 130% for the same period, driven by large enterprise customers. Today our cloud solutions power millions of digital experiences across thousands of global websites. According to Gartner, Crownpeak provides a “visionary” cloud alternative in the Web Content Management systems market, with the only true multi-tenant SaaS offering available.