What's on our minds

From the latest analyst content, to marketing tips and tricks for delivering digital experiences, and musings about technology, here’s where you’ll find what we’re currently pondering.

Crownpeak in The Forrester Wave™: Agile Content Management Systems (CMSes), Q1 2021
February 24, 2021
The Forrester Wave™: Agile Content Management Systems (CMSes), Q1 2021 report details the 15 most significant CMS vendors on the market. Read the full report.
Posted by Crownpeak
Customer experience
Customer Experience Mapping Vs. Customer Journey Mapping: What's the Difference?
February 23, 2021
Understanding the difference between customer journey mapping and customer experience mapping can help optimize your customer experience strategy.
Posted by Crownpeak
Gartner logo
Choose a Composable DXP Strategy or Risk Falling Behind
February 17, 2021
Gartner recommends that organizations achieve this modernization of their DXP stack by adopting a composable DXP strategy.
Posted by Crownpeak
Blue box versus red box
Headless Vs. Decoupled: The CMS Architecture Debate Worth Having
February 16, 2021
While both headless and decoupled CMS have gained popularity, the debate over which is the more effective system architecture highlights the capabilities of both types of systems.
Posted by Crownpeak
User experience
5 Ways to Measure Website User Experience
February 11, 2021
These five ways to measure website user experience can deliver valuable insights to help you improve the quality of the content you provide for users of your site.
Posted by Crownpeak
Smiling woman sitting at her desk.
5 Customer Experience Trends to Watch in 2021
February 9, 2021
Watch for these five customer experience trends in 2021, and then let Crownpeak’s DXM help you deliver extraordinary digital customer experiences this year.
Posted by Crownpeak
Customer experience
Which Customer Experience Metrics Matter Most for 2021?
February 2, 2021
Select the best customer experience metrics for 2021 to maximize your ability to design CX-optimizing content.
Posted by Crownpeak
Celebrating Data Privacy Day 2021: A Year in Review
January 28, 2021
In celebration of Data Privacy Day 2021, we look back at some of the key privacy events of 2020. Read on for resources that can help your business stay compliant.
Posted by Jeff Wheeler
30 web accessibility tools thumbnail
30 Best Web Accessibility Checking Tools for Compliance in 2021
January 27, 2021
Web accessibility is one of the most important digital issues being faced today. These tools can help your business stay compliant with accessibility regulations.
Posted by Casey Vick