Get the details on Crownpeak's products and services in our datasheets and solution briefs.

Digital Experience Management Platform Highlights

This datasheet provides an overview of the features and functionality of the Crownpeak Digital Experience Management (DXM) platform, the only cloud-based DXM solution with built-in quality assurance controls. Learn how the Crownpeak DXM platform helps global companies successfully manage their hundreds of digital experiences across multiple touchpoints.

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Digital Experience Management Platform Overview

This data sheet provides an overview of the features and functionality of the Crownpeak Digital Experience Management platform, while highlighting the key benefits of our cloud-based SaaS delivery model.

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Digital Experience Management: An Overview for Marketers

Let’s face it. For your global marketing teams, there’s way too much to do and far too little time to do it.

Traditional content management solutions just aren’t enough anymore. With myriad platforms, channels, and mobile devices to support, managing hundreds of digital experiences for millions of visitors is getting too complex, time-consuming, and error prone.

Learn how Crownpeak makes it possible for marketers to manage hundreds of digital experiences across the globe, through a central, unified interface that features integrated Digital Quality Management (DQM).

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Digital Experience Management: An Overview for IT Executives

Operating a robust, full-featured digital presence is essential for any modern corporate enterprise. However, too often the burden of managing, maintaining and delivering the enabling platform falls on the internal IT organization. While the task is undeniably important for the business as a whole, the work involved in the IT organization is often procedural, mechanical and mundane.

Learn how Crownpeak makes life easier for IT professionals and reduces total cost of ownership.

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Digital Quality Management Overview

Organizations with multiple websites, multiple channels and globally- distributed digital teams need control over the quality and consistency of every digital touchpoint.

Learn why the world’s top brands rely on the leading SaaS solution for digital governance, Crownpeak DQM.

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Digital Quality Management for Crownpeak DXM

Control the quality and consistency of your digital touchpoints with Crownpeak DQM, a native solution within our DXM platform.

Learn why the world’s top brands rely on the leading SaaS solution for digital governance, Crownpeak DQM.

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Digital Quality Management for Adobe Experience Manager

Organizations with multiple websites, multiple channels and globally- distributed digital teams need control over the quality and consistency of every digital touchpoint.

Learn why the world’s top brands rely on the leading SaaS solution for digital governance, Crownpeak DQM.

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Hosting Services Overview

In addition to including the cost of fully-managed SaaS platform hosting as part of our standard base subscription fee, Crownpeak offers additional Amazon Web Services (AWS) hosting options to further enhance your digital experiences.

  • Fully managed service by Crownpeak (maintenance, 24/7/365 monitoring, updates, and backups included)
  • Highly Available (SLA-Guaranteed Uptime 99.9%, with continuous replication of redundancy at each tier)
  • Deployment options for any AWS Region around the globe
  • Disaster Recovery add-on option available (through redundant replication of Hosting Pods to a second AWS Region)
  • Windows and Linux support for Web Servers, Database-as-a-Service, and Application Servers
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Customer Success Support Plan Packages

Crownpeak’s customer support offerings are broken down into 3 easy packages that cover any support scenario or issue that a customer may have. Choose the support plan package that’s right for you!

This document discusses the following for each plan:

  • What does Crownpeak guarantee regarding maintenance and availability?
  • Who do customers work with to meet their goals?
  • What does each support plan cover?
  • How does each support plan relate to Crownpeak's services for training, solution architecture, and ongoing enablement?
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Sample RFP & RFI Questions Worksheet (.XLSX)

Given the different approaches and options for web content management, it is crucial that business users and IT professionals are empowered to ask effective questions to ensure they end up with the right solution. This sample RFP document was developed to help organizations compare options and uncover differences between specific solutions.

In this spreadsheet guide, we have provided nearly 100 questions across key consideration categories to help you choose the right partner/platform to manage your digital experiences.

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Absolute Service

At Crownpeak, we challenge the traditional definition of software support. Crownpeak’s Absolute Service program is designed to address any support scenario or growth goal. Use your hours however you like.

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Federated Authentication

Want to take advantage of a win-win scenario for both IT and Marketing?

Implementing Federated Authentication with Crownpeak will simplify the process by which end-users access the platform while also infosec administrators to strengthen system security on their terms.

Crownpeak supports any SAML 2.0 compatible Federated Identity Management Platform.

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Enhanced Data Security Services (EDSS)

"Data-in-transit" is always encrypted on Crownpeak. But what about "data-at-rest"? For that, Crownpeak has Enhanced Data Security Services (or EDSS).

Learn how EDSS is one of the quickest and easiest solutions to improve the security of a Crownpeak implementation by providing encryption of data-at-rest.

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Training

At Crownpeak, we recognize that our success depends on the continued success of our customers and partners. As a result, we have built flexible training programs to ensure that our users have the correct skills to meet their maximum potential.

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Data Center Operations: Security and Operational Overview

This document provides an overview of data center operations, security and policy for the operation of the Crownpeak application data centers, and customer hosted web sites.

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Database-as-a-Service

Crownpeak offers a hosted Database service for existing users of the Crownpeak Digital Experience Management platform. This database service operates in the Crownpeak Hosting environment, which is based on Amazon Web Services(AWS). Crownpeak offers several deployment options, described in detail in this document.

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20 Questions to Ask a WCM Vendor

If you’re considering upgrading or replacing your current CMS, there are some things you need to know from any vendor you consider. However, a decade-old RFP document may not ask all the questions you need answers for. To help you get this vital piece of intelligence, here are key questions to ask every WCM vendor whose solution you’re considering—and why.

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