Site Search

CrownPeak’s Site Search is a powerful and flexible enterprise solution that makes even the most complex websites more navigable and easier to use. It is cloud-based, hence the name Site Search-as-a-Service, which means customers do not bear the costs of hardware, software and system maintenance. Site Search is delivered fully implemented, bundled with a support program and can be customized for any requirements. 

Site Search features include:

• Advanced search
• Category search
• Embedded search
• Multi-site search
• Key word management
• Related document linking

Unique to CrownPeak’s Site Search-as-a-Service is the ability to customize the search system and connect with other applications. This sophisticated system empowers searches on customers’ site and returns results from hundreds of other indexed sites.

Site Search as a Service

CrownPeak Web Site Search is an enterprise-grade solution that is both easy to use and manage. Offered as part of its Software as a Service (SaaS) Web Content Management system, customers receive robust search capabilities that will enhance their web presence and web experience management tools.

This industry-leading solution is:

• Set up, managed and supported by CrownPeak
• Operated remotely from live web sites with results returned from CrownPeak servers
• Customized with results pages that are part of the original site, giving the user an “in-site” experience
• Completely platform independent
• Offered as Search as a Service with no need to buy, install or support hardware or software

Learn more about how these features work:

Implementation

CrownPeak’s Web Site Search as a Service is totally implemented by CrownPeak Support Staff. In this process, this high quality solution:

• Reads or spiders all the web site’s content
• Creates an index of the web content
• Uses powerful language and semantic modeling techniques to understand each section and the relationships between web content
• Enables the system to answer questions about web content similarities and relations of web content and web content clusters
• Stores application and data entirely in memory and across multiple servers to add redundancy and speed
• Ensures rapid delivery since the server with the fastest response time delivers the new request
• Is hosted on Amazon’s highly secure Elastic Compute Cloud (Amazon EC2)

CrownPeak Support Staff or customers insert HTML code onto the site where search boxes will appear, such as standard navigation bars or individual pages. Then, CrownPeak Support Staff will create the results pages and configure the system.

Customers can choose to:

• Limit searches to specific sections or set to permit access only to specified users
• Expand results to show related web content or clusters of web content
• Manually promote specific results when a keyword or list of keywords are used

Ability to Learn

CrownPeak Web Site Search solution possesses the ability to learn through user searches. The best-of-breed application:

• Initially uses powerful algorithms to determine what results are most likely to be relevant
• Tracks every user interaction
• Remembers words that are frequently searched together or in sequence
• Determines relevancy by tracking results that are frequently selected when a particular word is searched

Management

With the guidance of its customers, CrownPeak will establish and maintain an accurate and reliable search system. With its SaaS offering, customers are able to manage web content without timely and costly investments of technology ownership.

CrownPeak performs the following as part of its standard implementation or as added services:

• Create customized search and results pages
• Insert search code into web pages
• Configure system security options
• Customize search system to fit customer business needs
• Manage support and upgrades to the system
• Perform annual tune-ups in which all relevant system reports are reviewed and adjustments are made to improve results and/or configuration

Security

Security management ensures secure web content search results will only be viewed by specified users. This occurs by the system:

• Categorizing each page according to user groups
• Verifying access by checking the current user’s list of groups before returning results

Further Search Functionality

This industry-leading solution provides functionality that others do not, such as:

Custom Directories

• Spider a list or segments of external sites and create a directory of these sites

Vertical Search

• Spider an unlimited number of external sites to deliver a true Vertical Portal or Vertical Search system

Related Web Content

• Display links to related web content as part of any page on the site
• Display links to other documents on the site that link into the relevant document
• Spread feature across multiple sites

Custom Indexes

• Read an entire or section of a site and display a new type of index for this web content, such as sorted by author or concept
• Use any element of web content that exists on multiple pages to create a new type of index
• Provide visibility to “hidden” pages

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Site Search Key Features

As part of its SaaS web content management offering, CrownPeak’s Site Search solution enables users to easily navigate complex web sites and find web content they need. Key features help customers fulfill needs of web experience management, giving users powerful and sophisticated search capabilities.

This best-of-breed Web Site Search includes:

Reprioritized Results Based on Searches

• Self-teaching system learns as users search for content
• Automatically prioritizes results based on content age, frequency of search query, popularity of content, and types of content selected by users

Progressive Matching

• Automatically delivers results as exact match and then less exact to reduce “no results found” returns
• Emphasizes sections of site related to a query using guided navigation capability

Related Articles Link

• Enables fully automated “related articles” links from every page of the site

Embedded Search

• Embeds results from captured search results or reports in any page of the web site

Multi-Site Search

• Returns search results from multiple web sites simultaneously
• Aggregates large content sources into usable results

Section and Category Search

• Searches only relevant sections of the web site
• Sorts results in priority
• Clusters results in dedicated folders for users
• Create customer indexes or directories of large bodies of content or multiple web sites

Customized Results

• Customize return results of searches
• Specify types of return, such as abstract of a document, segment of a page, field in content management system, database, or parsed from page content

In-Context Results

• Presents search results in intelligent context
• Highlights search term in both search results and selected target document

Alternate Spelling

• Uses web site as a dictionary and suggest alternate queries
• Supports custom dictionaries, acronyms and synonyms

Search Various Document Types

• Find relevant results based on full text searches of various document types
• Indicates document type on results page with appropriate icons

Keyword Promotion

• Displays specified web content or results on the results page based on any keyword or set of search terms
• Enable ad banners from third party engines, specific HTML or XML, or any other display from a keyword search
• Utilize robust reporting on search usage, such as requests and clicks

Design and Layout Control

• Choose any design for search results pages
• Supports style sheets that can be managed externally to search system

XML Results Return
 

• Returns results or results snippets in XML, RSS-formatted XML, HTML or any standard text or text/image format for parsing or insertion into a page or database

Index Password-Protected Sites

• Searches protected areas of sites, including subscription sites, extranets or intranets

Security Management

• Restrict specified results to permitted site visitors only

Scheduled Crawling

• Set a schedule and pace for crawling
• Manually index site at any time
• Use a staged area for crawling to eliminate unnecessary server usage
• Test indexes for effects on search results prior to going live, such as promotions

Indexing Timing and Depth

• Define speed and depth of spider’s scan of customer’s web server

Indexing of Multiple Domains

• Index an unlimited number of domains
• Spiders mixed environments by file formats, content type and databases, such as dynamic, internal and external content

Comprehensive Reporting

• Use usability and color-colored reports to track successful indexes, pages dropped, broken links, and dynamic links

Report Summary Emails

• Select reports and frequency
• Receive weekly or monthly summary reports in email

Powerful, User-Friendly Administration

• Provides a complete administration system to manage every aspect of the search system
• Gives accessibility to every aspect of the system for more experienced users even though all functions of administration are performed by CrownPeak Support Staff

Guaranteed Speed

• Offers lightning-fast searches with results returned in sub-seconds

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