General CrownPeak FAQs
Read below for general and frequently asked questions (FAQ) about CrownPeak.
Q: When was CrownPeak founded?
CrownPeak was founded on January 1, 2001.
Q: What is CrownPeak's mission?
CrownPeak delivers Software-as-a-Service (SaaS) for web content management and web content optimization. The company offers online marketers the easiest way to manage, publish, measure and analyze web content on their web sites, micro-sites, mobile media, or landing pages. CrownPeak's enterprise-grade SaaS Web Content Management (WCM) operates on any web server or platform, and seamlessly integrates with other Enterprise Content Management (ECM) systems.
Q: What Services does CrownPeak offer?
CrownPeak offers comprehensive services packages to support customers in implementing and utilizing the SaaS Web Content Management and Optimization solutions, including:
- Implementation assistance with technology
- Strategic services for maximizing search marketing and other content marketing initiatives
- Training for end-users and developers
- Ongoing technology support
- Global web hosting
- Managed services
CrownPeak provides Implementation Services, Lifetime Active Services, and Managed Services.
Q: Does CrownPeak provide a guarantee that customer web sites and related services will be reliable?
Yes, CrownPeak provides a Service Level Agreement (SLA) that covers all aspects of services, including guarantees for up time, support levels, disaster recovery procedures and maintenance.
Q: How secure are CrownPeak services and applications?
As the market leader in On-Demand Web Content Management and Optimization solutions, CrownPeak is as secure as installed software. Using the latest in security technology, these enterprise-grade offerings are monitored and managed 24/7/365 by a full-time security staff. All applications are managed at Tier 1 Data Centers. Clients from mid-sized organizations and Fortune 1000 companies to government agencies and major publishing businesses benefit from these high levels of security on a daily basis.
Q: Does CrownPeak offer design, content creation, custom development, or consulting services?
Yes, CrownPeak and its Summit Certified Agency Partners offer strategic marketing services. Clients may also choose to work with their own design firms or contract with a CrownPeak partner. Please review the Partners section on the CrownPeak web site to learn more about specific services and firms.
Q: Can I cancel my subscription to CrownPeak's services at anytime?
Yes. With its solutions delivered as Software-as-a-Service (SaaS), CrownPeak is wholly responsible for the maintenance and management of its applications. If clients are unsatisfied with CrownPeak's solution or service, they are able to end use of the software depending on the terms of their agreement.
Q: Can I add new web sites to my CrownPeak Web Content Management account over time?
Yes. Scalability is a major advantage of CrownPeak's on-demand Web Content Management System. Clients can easily manage multiple web sites using CrownPeak's SaaS Web Content Management solution. In fact, many of our clients manage both their web sites and intranets. For each new site, CrownPeak will usually add an incremental services fee for system to your services to cover system usage. Also, CrownPeak Search can help you customize web sites for each new project.
Q: Does CrownPeak charge for the number of users or hits my site gets?
No, unless utilizing CrownPeak's Search or hosting services. For these offerings, clients will have stated limits on the amount of bandwidth available each month. If these limits are regularly exceeded, clients can upgrade their accounts. Most clients do not experience this issue and find the performance of their web sites within their allocated bandwidth satisfactory.
Q: Does CrownPeak offer training?
Yes. As part of its Service offering, CrownPeak provides training for end-users and developers. These sessions occur regularly in many cities. Customized training can also be held at a client's site or at CrownPeak's headquarters in Los Angeles, CA.
Q: Does CrownPeak offer Email Campaign Management, Ad Serving, CRM and other services?
These services as offered as integrated components of CrownPeak's SaaS Web Content Management solution through its Software Services partners, such as ExactTarget or Salesforce.com. In these cases, clients typically prefer to contract directly with the partner.
Q: Does CrownPeak offer its applications as installed products?
No. CrownPeak's Web Content Management and Optimization solutions are delivered as Software-as-a-Service (SaaS). This means the applications are not installed on the customer's IT network. With this, customers are not responsible for maintaining or upgrading applications. Hosted solutions, such as CrownPeak's, benefit customers by maximizing their marketing resources and reducing their IT investments.
Q: Does CrownPeak release its software as Open Source?
No. CrownPeak's solutions are only offered as Software-as-a-Service (SaaS). For clients who need changes to code to accommodate special requests, CrownPeak will customize its offerings and then support as part of its code base.
Q: Are Open Source applications less expensive than Software Services?
No. While many Open Source applications are free, the cost of implementing and supporting them overtime is typically two to five times the cost of the software itself. Software Services, such as CrownPeak, can offer 50% or greater cost savings when compared to installed applications. With this, they are typically less expensive than a custom or installed application - even with no application license fee.