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Lifelong Active Support - The True Difference!

When you engage with CrownPeak, you get more than world-class software - all of our customers receive dedicated account management.   This dedicated account manager is not only there to assist with the implementation of the software - but is an extension of your team for the life of the contract. 

CrownPeak includes service hours as part of the software subscription fees.  And, we believe in it so strongly - your account manager's response times are guaranteed as part of your SLA!

Lifelong Active Support is so much more than just a support-line for software fixes.  With CrownPeak you’re getting a strategic member of your team who’s going to guarantee your success.  

Ask any installed software vendor, to send you the name of the dedicated account manager that they will assign once they’ve closed your business.

The CrownPeak Lifelong Active Support components are:


Dedicated Account Manager   Dedicated Account Manager
spacer Every customer has a dedicated account manager, who will help with any support or service request.  That account manager has full responsibility for (and is measured on) client satisfaction.  We pride ourselves on the quality of our staff and the satisfaction of our clients over many years of business.

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Guaranteed Response Times   Guaranteed Response Times
spacer CrownPeak's SLA (Service Level Agreement) guarantees our response time for any type of service or support request.   For Critical Requests, we offer a 24-7 call line, with an automated and/or manual escalation path to ensure action any time of the day or night, 365 days a year.

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Proactive Support   Proactive Support
spacer CrownPeak watches our systems and our client's web sites.  We know if there is any trouble anywhere and we fix it - often before anybody notices. 

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