Website management - Website Content Management Systems, Web Site Content Management Tools- CrownPeak

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/Services/Lifelong-Active-Support

Lifelong Active Support - The True Difference! When you engage with CrownPeak, you get more than world-class software - all of our customers receive dedicated account management. This dedicated account manager is not only there to assist with the implementation of the software - but is an extension of your team for the life of the contract. CrownPeak includes service hours as part of the software subscription fees. And, we believe in it so strongly - your account manager's response times are guaranteed as part of your SLA! Lifelong Active Support is so much more than just a support-line for software fixes. With CrownPeak you’re getting a strategic member of your team who’s going to guarantee your success. Ask any installed software vendor, to send you the name of the dedicated account manager that they will assign once they’ve closed your business. The CrownPeak Lifelong Active Support components are:
Implementation and Customization
	CrownPeak offers complete implementation and customization services for each of our solutions. CrownPeak customization services typically cost a fraction of annual license and support fees, adding to the economic advantages of our solutions. more

Guaranteed Support From A Dedicated Account Manager
	CrownPeak provides 24/7/365 support for all our applications and package solutions. CrownPeak also includes monthly service hours as part of every contract. This account manager also has expertise in web site management – from information architecture, workflow management, SEO, translation management – and integrations with Email campaign management, CRM and Hosting. more

Integration Support
	As a Software Service, it’s normal for CrownPeak software to integrate with other applications and/or data sources. CrownPeak offers a suite of pre-integrated partners like ExactTarget, Salesforce.com, WebTrends and Rackspace Hosting. We also offer custom integration services to move data, draw in elements of other applications, or take advantage of Web Services. more

Design & Development
	CrownPeak offers comprehensive design and development services via our CrownPeak Certified Agency Network. Site design, information architecture, content development, taxonomy creation and custom application development are all available. CrownPeak is happy to sub-contract these companies, to provide a single contact for our clients, if desired. more

Classroom Training - And Customized Documentation
	End-user classroom training, developer training, administrator training, and customized training materials development are all available as stand-alone services. Train-the-trainer training is included in every project. more


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