"End User Training gave me an excellent chance to understand how to structure and manage my staff in a way that will maximize my investment in CrownPeak CMS. I couldn't have gained a thorough level of understanding in any other way...two days well-spent!"
Dave Beckwith
Senior Director for Global Online Stores
Skype
Lifelong Active Services isn't just what we do - it's who we are. It's our mission to go beyond contracts and service level agreements (which of course we offer). Our simple aim is to be a business partner that makes you successful.
We have the insight. We manage thousands of Web sites, for hundreds of customers - so our whole day is consumed with making sure we know about what's going on with new Web technology. Our clients continually tell us that one of the greatest values they get from working with CrownPeak is that we keep them ahead of the curve from a web technology perspective.
One of the best compliments we get is when our clients change careers - and then re-engage with us at their new company.
What is enablement and onboarding? Well, it's just a fancy way to say that we have a complete methodology and trusted process for initially engaging with our clients, implementing our technology solutions and ensuring a smooth hand-off for ongoing management and services.
Leverage the 10 years of experience of CrownPeak's professional services group and our best-in-class methodology that will get you and your content management and marketing solutions up and running quickly and easily.
We offer both classroom and customized training for everything from business-user training on software, to developer training on our technology and even strategic training on best practices in online marketing. We also hold customer sessions and offer scholarships to leading industry events and online marketing conferences.
It's not a requirement, but we think you'll see this is why we maintain a 95%+ rate in customer retention and have won recognition from the Stevie Awards each year for our customer service. CrownPeak's managed services is more than just software support - it's active consultation and services geared to make you more successful. As one client said: "the level of personal service and expertise has positioned CrownPeak as not just a service provider, but a partner in our success, working with us to realize a return on our web investments.”
