We believe that our customers should get everything required to manage large and sophisticated web sites for less than the cost of a full-time employee.  By “everything”, we mean the hardware, software, bandwidth, and personnel.

We believe that our customers are entitled to a customized interface, to reflect their specific business requirements and their customer's needs.

We believe that our customers deserve a dedicated customer service representative who is not a technician, but rather an extension of our the customer’s web team.

We believe that our customers shouldn't care what technology is running on their web site.  They shouldn’t have to care about how many servers are required.   They shouldn't have to worry about whether or not to buy and install the upgrade.  We believe that our customers shouldn't have to worry about whether the site is up or down - about whether backups are happening, or whether a database has crashed.   They shouldn't have to get a call in the middle of the night that something is wrong.  We believe that it should all work - all the time.

CrownPeak’s Pledge:

We pledge that we will be there when you call.

We pledge that, by hiring CrownPeak to manage their web site infrastructure, our customers will have the best technology and tools on the market, delivered in a completely reliable way, fully supported and fully managed. 

We pledge to deliver an economical and guaranteed-cost solution.

We pledge to continue to add features and functionality, and that we will always stress usability over complexity.

We pledge that if you are not satisfied, we will release you from your contract with us and leave you free to pursue other options.

We pledge that we will listen to your feedback about our products and service and do our best to meet your needs.

We pledge to hire people who care about making our customer’s lives easier.