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Top 10 Reasons Why Hosted Is Better
08/31/2004

The Reasons Why a Software Service is Better than an Installed Product

1. CrownPeak's Software Service is More Usable

"(Advantage CMS is) the most visually attractive and usable interface of all of the products in this report." CMSWatch

Winner: "Ideal CMS" Best Authoring, Best User Interface CMSWatch

2. CrownPeak's Software Service is More Affordable

CrownPeak's pricing has two components:

Monthly: starting at $2,500/month, our monthly fees cover all hardware, software, licenses and support. One-time Implementation and Customization: ranges from $5k to $20k, including training.

Please take a look at our Total Cost of Ownership Analysis for more detailed cost comparison information.

(Note: special pricing available for state, county & local government & non-profit).

3. CrownPeak's Software Service is Easier to Set up and Maintain

Our customers' system is typically live in 4 to 6 weeks - and CrownPeak handles every aspect of system setup, implementation, customization, and training. CrownPeak includes support hours as part of our standard monthly fees, for consistent and reliable support – built-in.

4. Software Services are Lower Risk

According to Computer World Magazine, as many as 50% of software implementations fail. 0% of CrownPeak's implementations fail. If our customers aren't satisfied, they turn the service off. Therefore, CrownPeak works until our clients are happy with their customized service. CrownPeak has retained over 97% of our clients in four years of operation. Please take a look at our Risk White Paper for a more detailed risk analysis.

5. CrownPeak's Software Service provides Better Service

CrownPeak bills monthly, and so needs to keep our customers happy to keep them. CrownPeak prides itself on its service, and guarantees service levels and response times in a Service Level Agreement (SLA) with every client.

6. CrownPeak is More Stable

Our oldest customers are on the same version of the software as our newest. CrownPeak invoices monthly for our software, and covers 100% of operating costs with contracted monthly billing. We have the most reliable income stream and predictable costs of any company in the content management sector. We don't have the wild swings in income that traditional software companies do. We are inherently more stable, more reliable, and more predictably profitable. Compare our future to that of competing installed products and or open source products. Which product is most likely to be supported three years from now?

7. CrownPeak offers a World-Class Feature Set

"A great, lower cost alternative to Interwoven or Vignette." eWeek

"CrownPeak is the only software service with the sophistication to manage enterprise-level projects." ZDNet

8. CrownPeak's Software Service is Highly Interoperable

We're a software service, and as such, need to be able to integrate and connect with other applications rapidly and simply.

9. CrownPeak's Software is Developer Friendly

Unlike many software services, where complex integrations and implementations can only be done by the company who owns the software, CrownPeak provides a complete developer environment and a fully documented API for client developers and/or 3rd party integrators to perform customizations, modifications, or integrations. Developers don’t lose any control by using CrownPeak’s Applications – and they gain in flexibility and support.

10. CrownPeak's Software Services is High Security

CrownPeak manages and supports our application in IBM's World-Class data centers. We have dedicated security personnel managing security 24-7-365. Our applications have 100's of built-in security management features. Please see our Security Document for further information on this topic.

11. (ok, 11!). CrownPeak offers a complete roster of Pre-Integrated, Bundled Services

We recognize that many of our customers need not just Web Content Management, but Web Site Management. Therefore, we can provide a complete solution for our customers via our network of pre-integrated solution partners. IBM, DoubleClick, EmailLabs, PicoSearch, Poll Monkey, and WebSideStory are just a few of the options we provide. Please see our Partners Section for more details.





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